INTRODUCING NEO NETWORK OF ETHICAL PROFESSIONALS
Our Network Commitments!
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1. We Know our product and customer!
Expansive knowledge of our products is an essential! We believe in our product and services, we are able to discuss features and use cases in an insightful way, and show you the client how we can benefit them — not to mention troubleshoot anything that’s not working right!
Our job is to help customers get the most out of their purchase and feel like they have gotten true value for their money.
2. We Maintain a positive attitude!
Attitude is everything, and a positive attitude goes a long way in providing excellent customer service.
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3. We Creatively problem-solve!
Over 80% of customers have churned because they experienced bad customer service. That’s why we thrive on solving problems — and there will always be problems to solve.
We love to wow our customers! You could just fix the issue and be on your way, but by creatively meeting your needs in ways that go above and beyond, we create committed clients for life!
4. We Will Respond quickly! Resolving customer questions as quickly as possible is a cornerstone of our customer service. That being said — great customer service beats speed every time. Customers understand that more complex issues take time to resolve. There’s a difference between the time it takes you to respond and the speed at which you resolve their problems. We get back to our customers quickly, but we will not rush to get them off the phone.
5. We personalize our service!
40% of customers say they want better human service. That means they want to feel like they are more than just a number. We treat clients like an individual person, caring for their individual client needs. Customers want to interact with a person — not a company.
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6. We Help customers help themselves!
That said, customers don’t always want to talk to someone to get their problem solved — often, they want to quickly resolve their issue themselves. Then if they’re unable to answer their own question, help from a real person is just a couple clicks away. We are always here to help a network!
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7. We Focus support on the customer!
Our customers are the most integral part of our business, and they come before products or profit. We treat them like they are the center of your world — because they are. We put the human before any targets, and that customer will never forget it.
8. We Actively listen!
We love customer feedback! We show our customers we want hear them when they take the time to speak to us. Listening increases the chances that we hear our customers’ real problems and can effectively solve them, resulting in happier customers.
Active listening also means we are mindful of your customer’s unique personality and current emotional state so we can tailor our response to fit the situation. Customer service is not one-size-fits-all.
9. We Keep our word!
If we promise something, making sure we deliver on it is common-sense customer service. Keeping our word is about respect and trust.
10. We Are proactively helpful!
Going the extra mile is one of the most important things we can do to deliver great customer service. This is when we have ticked all the boxes, yet we still go above and beyond!
Sometimes being helpful means anticipating our customers’ needs before they even have to articulate them.